Terms of service

📜 Terms of Service

 

Welcome to Auriva (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website aurivajewels.in and the purchase of products from our Shopify-powered store.

By accessing our website or purchasing from us, you agree to be bound by these Terms.

1️⃣ Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your jurisdiction.

  • You will not use our products for illegal or unauthorised purposes.

  • You will not transmit viruses or malicious code.

Violation of these Terms may result in termination of your access.

2️⃣ Products & Services

We sell jewellery products including (but not limited to):

  • Gold-plated jewellery

  • Fashion jewellery

  • Sterling silver pieces

  • Customised jewellery (if applicable)

We reserve the right to:

  • Modify or discontinue products at any time.

  • Limit quantities of products.

  • Refuse service to anyone for any reason.

3️⃣ Pricing & Payments

  • All prices are listed in [currency].

  • Prices may change without prior notice.

  • We use secure third-party payment processors (e.g., Shopify Payments, Razorpay, Stripe, PayPal).

  • We reserve the right to cancel orders due to pricing errors or suspected fraud.

4️⃣ Order Acceptance & Cancellation

  • After placing an order, you will receive an email confirmation.

  • This does not guarantee acceptance of the order.

  • We reserve the right to cancel orders for:

    • Payment issues

    • Suspected fraud

    • Inventory errors

If cancelled, you will receive a refund to your original payment method.

5️⃣ Shipping & Delivery

  • Delivery timelines are estimates and not guaranteed.

  • We are not responsible for delays caused by courier partners or customs (for international orders).

  • Risk of loss transfers to you upon delivery.

6️⃣ Returns & Exchanges

Please refer to our Return Policy for details regarding:

  • Return window

  • Eligibility conditions

  • Store credit or refunds

  • Non-returnable items (e.g., customized or engraved jewellery)

We reserve the right to refuse returns that do not meet our policy conditions.

7️⃣ Product Descriptions & Accuracy

We strive to ensure product descriptions, images, and pricing are accurate. However:

  • Slight variations in color may occur due to photography and screen settings.

  • Weight and size measurements are approximate.

  • Handmade jewellery may have minor variations.

We do not guarantee that all information on the site is error-free.

8️⃣ Intellectual Property

All content on this website — including:

  • Logos

  • Product designs

  • Images

  • Text

  • Graphics

is the property of Auriva and protected by intellectual property laws.

You may not copy, reproduce, or distribute our content without written permission.

9️⃣ User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality.

  • You agree to provide accurate information.

  • We may suspend accounts suspected of misuse.

🔟 Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability shall not exceed the amount paid for the product purchased.

1️⃣1️⃣ Indemnification

You agree to indemnify and hold harmless Auriva from claims arising from:

  • Violation of these Terms

  • Misuse of products

  • Breach of applicable laws

1️⃣2️⃣ Governing Law

These Terms shall be governed by the laws of [Country/State], without regard to conflict of law principles.

Any disputes shall be resolved in the courts of [Jurisdiction].

1️⃣3️⃣ Changes to Terms

We reserve the right to update these Terms at any time.
Changes will be posted on this page with an updated effective date.

📩 Contact Information

If you have questions about these Terms, contact us at:

Email: auriva015@gmail.com