Shipping policy

🚚 Shipping Policy

 

Thank you for shopping with Auriva. This Shipping Policy explains how we process, ship, and deliver your jewellery orders placed through our Shopify store at aurivajewels.in.

1️⃣ Order Processing Time

  • Orders are processed within [1–3 business days] after payment confirmation.

  • Customized or made-to-order jewellery may take [5–14 business days] to process.

  • Orders are not processed on weekends or public holidays.

  • During peak seasons (sales, festivals, holidays), processing times may be slightly delayed.

Once your order is shipped, you will receive a shipping confirmation email with tracking details.

2️⃣ Domestic Shipping (Within [Country])

  • Estimated delivery time: [3–7 business days]

  • Shipping fee:

    • Free shipping on orders above [₹X / $X]

    • Standard shipping fee of [₹X / $X] for orders below the threshold

Delivery timelines are estimates and may vary depending on your location.

3️⃣ International Shipping (If Applicable)

  • Estimated delivery time: [7–21 business days]

  • Shipping fees are calculated at checkout.

  • Customers are responsible for:

    • Customs duties

    • Import taxes

    • VAT or other local charges

We are not responsible for delays caused by customs clearance procedures.

4️⃣ Order Tracking

Once shipped, you will receive:

  • A tracking number via email

  • Courier partner details

  • Estimated delivery date

If you do not receive tracking details within the expected time frame, please contact us at auriva015@gmail.com.

5️⃣ Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If an order is returned due to an incorrect address, additional shipping charges may apply for re-dispatch.

6️⃣ Delayed or Lost Shipments

While we work with reliable courier partners, delays may occur due to:

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Customs clearance

If your package appears lost, please contact us within [7–14 days] of the expected delivery date so we can assist.

7️⃣ Damaged Package Upon Arrival

If your jewellery arrives damaged:

  1. Take clear photos of the package and product.

  2. Contact us within [48 hours] of delivery.

  3. Include your order number and supporting images.

We will investigate and offer a replacement or resolution as per our Return Policy.

8️⃣ Shipping Restrictions

We may not ship to:

  • Certain remote areas

  • PO Boxes (if applicable)

  • Countries restricted by law

If we are unable to ship to your location, you will be notified and refunded.

9️⃣ Risk of Loss

All purchases are made pursuant to a shipment contract.
Risk of loss and title for items pass to you upon delivery to the shipping carrier.

📩 Contact Us

For shipping-related questions, contact:

Email: auriva015@gmail.com